Delete from the app
- Open GolBil and sign in.
- Go to the Profile tab, then Settings.
- Tap Permanently Delete My Account.
- In the confirmation, choose Yes, Delete Account.
Deletion cannot be undone. For your security, you are asked to sign in again if you have not signed in recently. If you use Sign in with Apple, Apple asks you to confirm so that GolBil's access to your Apple account is revoked.
If you have GolBil Plus: deleting your account does not cancel the subscription. To avoid being charged again, cancel it separately in iOS Settings → Apple ID → Subscriptions.
What is deleted
- Your GolBil account and its linked Apple or Google sign-in
- Your profile (display name, first and last name, team) and profile photo
- Your statistics, level, and overall and category ranking entries
- Your Mystery Star games, streak and daily ranking entries
- Your quiz sessions, match memberships, matchmaking requests and friend invitations
- Your session record, notification tokens and daily play counters
- Your block list and subscription link
- Pending password or email change verification records
Limited data that is kept
- Reports: Reports you made or that were made about you are kept for community safety until reviewed and for 90 days after review, then deleted automatically.
- Bans: If your account was banned for breaking the Community Guidelines, a one-way hash of your email address is kept to prevent re-registration. The address itself is not stored.
- Apple records: Your purchase and subscription history is kept by Apple under its own policies.
- Technical copies: Copies left in backups or in our infrastructure provider's security logs are deleted automatically when their retention period ends and are never reused.
- Analytics and crash reports: Usage analytics and crash reports already sent are not linked to your account and are deleted at the end of the service's retention period.
If you cannot use the app
If you uninstalled the app or cannot sign in, email golbil.tr@hotmail.com from the address you used for your account with the subject "Account deletion request". After we verify your identity, your account and data are deleted within 30 days at the latest.